In this article, our CEO, Paul McManus, explores the past, present, and future of localisation project management. Paul has more than 25 years of experience in the localisation industry, having held executive positions in a number of LSPs, working directly with investors, and also supporting other localisation companies with their staffing and also their learning…
For years, companies have been tolerating arrogant leaders who sometimes fail to bring any positive tangible results. How do we deal with their arrogance? How do we get to focus more on humility and leadership competence? This is our second article focusing on leadership confidence. We live in a world where ego gets attention, but…
What are the challenges that your organisation faces when it comes to security vulnerabilities and attacks? Read how XTENSOS helps companies reduce misalignment and improve their information security policy.
❓ What are the books that made you try a new approach or change something when it comes to your business strategies?
📕 The Tipping Point by Malcolm Gladwell is the book that inspired our unique approach to strategic account management. In this book, Gladwell shares his thoughts on how what he calls “social epidemics” are generated.
☑️ Based on Gladwell’s idea of the 3 types of persons that are essential in generating a social epidemic, we have created a similar structure for the ideal account management team.
From our experience, companies register an increase in sales, customer opportunities, and customer engagement.
We have also developed a training programme focused on building account management teams based on this approach.