Our Account Management Training helps organisations to become more effective at adding value for their strategic customers and building a trust based relationship which will lead to greater account growth.
Often, companies believe that a combination between sales and customer service will drive retention, and ultimately, account growth.
While sales & service are important to attract and increase customer satisfaction, it is not enough when it comes to growing accounts. To add new value to customers, both sales and operation teams need to adopt a customer improvement mindset, focused on identifying new opportunities for growth.
Account teams that are involved in managing the full customer experience, from sales to customer improvement, improve key account revenue by 5 to 10% more, while maintaining margins.
The programme provides a holistic approach, covering all stages managing strategic customers and includes a proven template for account planning and control.
1 or 2 days training programmes
Instructor-led training sessions
Account managers, sales, ops teams
WHY ACCOUNT MANAGEMENT?
Benefits for the company
Some of the more tangible benefits for the company include the following:
- Increased customer retention.
- Improved individual and team performance.
- Enhanced capabilities for identifying growth opportunities.
Benefits for the participants
Some of the main personal benefits arising out of our Account Management Training are as follows:
- Increased relationship-building skills.
- Enhanced competencies and capabilities.
- Long-term growth mindset.
- Improved analysis of customer strategic needs.
WHO SHOULD ATTEND?
This programme is open to Sales, Account Management, Operations, Project Management and anyone in the organisation who might play a role in an account management team.
Introduction to Strategic Account Management »
Account Management Process »
Account Management Competences »
Account Classification »
Account Selection »
Account Planning »
Relationship Building »
The Account Management Training is delivered in a classroom format. Sessions can be held online, in a secure environment, or onsite.