LEARNING & DEVELOPMENT

Our Leadership at XTENSOS has been delivering Learning & Development solutions all over the world for over 20 years. To date, we have trained over 2000 business professionals in 20 different countries. Here are just some of the training programs that XTENSOS can deliver to help your organisation:

MANAGEMENT DEVELOPMENT

The XTENSOS Management Development program is designed to help people who have found themselves in a management position and who want to learn some best practices, as well as pick up some useful tools and techniques to help them successfully manage their global teams.

It is a 4-day program, delivered in segments of 2 days each, and consists of a mixture of management theory sessions, practical workshops, group and individual exercises, role-plays and general discussions. It is suitable for managers at every level and it has previously been experienced by first-time line managers right up to CEOs in the US, Europe and Asia.

LEADERSHIP DEVELOPMENT

The XTENSOS Leadership Development program is designed to help leaders develop to their full potential and better face the daily challenges that come with being a senior leader in today’s high velocity business environment.

It is either a 4-day or an 8-day program, depending on the organisation’s needs, and it is delivered in segments of 2 days each. It is a mixture of leadership theory sessions, practical workshops, group and individual exercises, role-plays, general discussions, experiential team exercises and individual executive coaching sessions. It is suitable for senior leaders at various levels and has been attended, in various Countries, by Directors, VPs and C-level executives alike.

CUSTOMER SERVICE

The XTENSOS Customer Service program was designed to help organisations overcome the difficulties associated with poor Customer Engagement. It covers the competence and personality elements which are required in order to build successful Customer Service models and explores various communication ideas to help influence situations to a positive outcome. The program also covers complaints handling and shows how Customer Service fits into an overall account managememt framework.

Our experience has been that companies who employ our approach have benefitted greatly and have not just improved their Customer Service, but they have also significantly reduced internal friction within their organisations. The program is a 1 or 2-day workshop style program and is suitable for all Line Mangers (at every level in the company) and staff in any function. This program has been delivered in the US, Europe and Asia and can be delivered as a stand-alone workshop or can be combined with other modules to suit each customers’ precise needs.

BEHAVIOURAL PROFILING

Our XTENSOS Behavioural Profiling program is designed to help attendees to assess not only their own profile but also the typical behavioural profile of their team members. We focus on DISC as a standard methodology for this program and we use it ourselves for the recruitment and selection of our own team.

It is a 2-day program which consists of theory, workshops, interactive sessions and both group and individual exercises. Participants will learn to read behavioural profiles and to interpret the results to help them to match candidates to appropriate roles and to understand how to motivate and engage them. The program is addressed to HR professionals and people-managers at all levels globally.

STRESS MANAGEMENT & WELLNESS

The XTENSOS Stress Management & Wellness program was created to help professionals at all levels become more effective at managing all of the key stakeholders in their world, including themselves. People often have varying thresholds for managing their stress and also their behaviour changes once that threshold has been breached. Our program helps people to understand where their threshold is and also how to manage their behaviour in a stressful situation.

It can be either a 1 or 2-day program, depending on the needs of the customer and it covers the whole are of wellness in the organisation as well.  The program is open to anyone in an organisation and is of particular use for team members who are judged to have high potential for the future but who may be struggling with stress either at work or in other aspects of their lives.

PROJECT MANAGEMENT

The XTENSOS Project Management program is designed to help build an effective Project Management Office within the customer’s organisation. It is based on the PMBOK methodology, that we also use to manage our own projects globally.

This is a 6-day program, delivered in 3 segments of 2-days each, over a period that suits each of our customers. It is a mixture of theory, project management best practice methodology, tools, workshops, group activities and role plays. The program is applicable to project managers at any level in the organisation and to any leaders with responsibility for managing the project management function.

CREDIBILITY BASED SALES

Our XTENSOS Credibility Based Sales program is designed to help organisations who are struggling to get traction with developing new business in any market globally. Many companies take too broad an approach to sales and often this results in mediocre results. Our approach is based on building credibility with prospects and maintains this through the entire sales cycle.

This is a 1 or 2-day program and is a mixture of theory, methodology, tools, group activities and role plays and helps the organisation build a credible sales force who operate by building trust and not by just selling through personality. It is applicable to sales professionals at any level in the organisation.

ACCOUNT MANAGEMENT

The XTENSOS Account Management program is aimed at helping organisations to become much more effective at managing their customers. Many companies struggle to grow their business with existing customers and often they overly rely on sales activities to win new business.

This program is a 1 or 2-day blend of theory, account management methodology and tools, workshops and group activities. The goal is to equip the organisation to implement Strategic Account Management effectively and avoid the mistakes made by many organisations who make the decision to implement this. but fail to do it well. It is aimed at people in Sales, Account Management, Operations, Project Management and anyone, in the organisation, who might play a role in an account management team.

ISO 9001: QUALITY MANAGEMENT & AUDITING

The XTENSOS ISO 9001: Quality Management & Auditing programs are fully certified by our partner PECB. The catalogue of programs is extensive and all are delivered in an online classroom environment. Self study options are also possible by prior arrangement.

There are short and longer programs available, depending on depth of knowledge required by the company and each program consists of ISO knowledge, group activities, role play and actual real-life internal auditing practice. It is suitable for anybody interested in this area but it is of particular interest to people involved in Quality Management, Risk Management and Compliance. Our approach ensures that attendees get world-class, fully-certified training, to enable them to become qualified and effective quality practitioners.

ISO 27001: INFORMATION SECURITY MANAGEMENT & AUDITING

The XTENSOS ISO 27001: Information Security Management & Auditing programs are fully certified by our partner PECB. The catalogue of programs is extensive and all are delivered in an online classroom environment. Self study options are also possible by prior arrangement.

There are short and longer programs available, depending on depth of knowledge required by the company and each program consists of ISO knowledge, group activities, role play and actual real-life internal auditing practice. It is suitable for anybody interested in this area but it is of particular interest to people involved in Information Security Management, Risk Management and Compliance. Our approach ensures that attendees get world-class, fully-certified training, to enable them to become qualified and effective quality practitioners.

 

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