The XTENSOS Back-Office Services help companies to access and manage a multilingual, experienced and cost-effective back-office service through a dedicated team.

One trend that has been happening over recent years is that companies are finding it more and more difficult to justify having local resources, in high-cost locations, perform back-office tasks.

The cost associated with hiring, training, and managing people to carry out this work is often prohibitive, especially for small to medium-sized enterprises. 

Cluj-Napoca was recognised in the fDix TNW tech Cities of the future 2020/21 Winners as one of the most cost-effective European business location. 


Our Back-Office Services solves this problem and allows companies to push these tasks to XTENSOS, where we package them into a consistent, predictable managed service.

Our team can conduct business in several languages including English, French (both for Canada and France), German and a number of other European languages (including some Nordic languages).

Multilingual Back-Office talent

Cluj-Napoca – a cost-effective location

30+ years of building global teams


Benefits for the company

Some of the more tangible benefits for the company include the following:

  • Reduced administration back-office cost
  • Full access to a team of multilingual back-office specialists
  • Data entry
  • Data analysis
  • Secretarial services
  • Virtual Personal Assistant
  • Event management support
  • Document support
  • Travel Management
  • Producing reporting packs


The Multilingual Back-Office Services is open to companies of any size who need cost-effective back-office support. 


Our process below brings the best managed service techniques and a seamless partnership with our customers.

1. Agree the Scope and Advertise the Role »
  • Understand detailed scope and typical challenges involved in each role
  • Interview existing job holders/team members (if possible)
  • Advertise on all popular job-boards
2. Values Alignment Assessment »
  • XTENSOS values: Humility, Integrity, People & Service
  • Customer Values: Understand and assess candidates
  • Ensuring comfortable fit candidates only
3. Competence Assessment »
  • Proven competence framework
  • Understand competences required by the Customer
  • Assess any specific competences required for the role
4. Behavioural Assessment »
  • Job profile
  • DISC profile test
  • Behavioural Interviewing
5. Onboarding »
  • XTENSOS Induction
  • Customer Induction
  • Training plan
6. Active Management »
  • Managing actively through ongoing feedback and one on ones
  • Organising periodical meetings with the customer
  • Holding quarterly business review meetings

The assigned back-office specialist/s will work from our office in Cluj-Napoca, Romania, in a secure online environment.    

Get in touch